Privacy Policy

Welcome to ShiftSouq. We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. By using our site, you agree to the practices described in this policy.

We collect different types of information to provide you with a better service: • Personal Information: Full name, email address, phone number, and shipping address when you create an account or complete a purchase. • Payment Information: We do not store credit card details directly. All payments are securely processed through Paymob, our PCI DSS-compliant payment gateway. • Usage Data: We collect information about how you interact with our site, including pages visited, products browsed, and device type. • Cookies: We use cookies to improve your browsing experience and remember your preferences.

We use the collected information for the following purposes: • Processing and fulfilling your orders and managing your account. • Sending order confirmations and shipping updates. • Improving our website, products, and services. • Communicating with you about promotions and updates (you can opt out at any time). • Preventing fraud and ensuring transaction security. • Complying with legal and regulatory requirements.

We implement strict security measures to protect your data: • SSL/TLS encryption for all data transmissions. • Secure data storage on protected servers. • Restricted access to authorized personnel only. • Regular security audits of our systems. • Payment processing through PCI DSS-compliant gateways.

We do not sell or rent your personal information to third parties. We may share your data only with: • Shipping Carriers: To deliver your orders to your address. • Payment Gateways: To securely process your payments (Paymob). • Service Providers: Who help us operate our website (hosting, analytics). • Legal Authorities: When required by law or to protect our rights.

You have the following rights regarding your personal data: • Right of Access: You can request a copy of your personal data. • Right to Rectification: You can update or correct your data via your profile page. • Right to Erasure: You can request deletion of your account and data. • Right to Object: You can opt out of marketing communications. To exercise any of these rights, contact us through our Contact page.

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or a notice on our website. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us: • Email: support@shiftsouq.com • Contact Page: /contact