Return & Refund Policy

At ShiftSouq, we want you to be completely satisfied with your purchases. If you are not satisfied with any product, you can request a return within 14 days of receiving your order, provided the conditions outlined below are met.

For a return request to be accepted, the product must meet the following conditions: • Must be in its original, unworn, and unused condition. • Must have all original tags and labels attached. • Must be in its original packaging. • Return request must be submitted within 14 days of receipt. • Must be accompanied by proof of purchase (order number or payment receipt).

The following products cannot be returned: • Underwear and socks (for hygiene reasons). • Custom or made-to-order products. • Opened or used perfumes and cosmetics. • Products discounted by more than 50% (clearance items). • Gift cards.

To submit a return request, follow these steps: 1. Contact us through our "Contact Us" page or email support@shiftsouq.com with your order number and reason for return. 2. Our team will review your request and respond within 24-48 business hours. 3. Upon approval, you will receive shipping instructions to return the product. 4. After receiving the product and verifying its condition, the refund will be processed.

• Refunds are issued to the original payment method. • Refund processing time: 5-14 business days after receiving the returned product. • Original shipping fees are non-refundable unless the product was defective or the error was on our part. • For credit card payments, the refund may take an additional billing cycle to appear on your statement.

• Products can be exchanged for a different size or color (subject to availability). • Exchange requests are processed within 3-5 business days. • If the replacement product is of a higher price, the difference will be charged. • If the replacement is of a lower price, the difference will be refunded.

If you receive a damaged or defective product: • Contact us within 48 hours of receipt with photos showing the defect. • We will arrange a replacement or full refund including shipping costs. • You will not bear any additional shipping costs for damaged or defective products.

For any questions about returns and refunds: • Email: support@shiftsouq.com • Contact Page: /contact • Business Hours: Sunday - Thursday, 10:00 AM - 8:00 PM